Holiday Inn Express & Suites Dallas North - Addison by IHG

Initially, I was supposed to stay at a Courtyard Marriott…A friend booked for me while I was having phone difficulties, she accidentally booked the wrong night so I paid a small fee to rebook, however when I got to the hotel … soaking wet… after dragging my luggage through the rain, and waiting 10 minutes because they were ‘short staffed’ … they refused to honor my new reservation, and told me I needed to cancel, then re-book. I decided wasn’t doing anything other than cancel.. then drove 2 blocks down to Holiday Inn Express after booking. Unfortunately, I booked right at midnight and it bumped me to the following morning for check in. I didn’t discover this until I got there, but instead of rudely turning me away, the 2 *very handsome* gentlemen and the woman they were very patiently training went out of their way to not only honor my room for the time I arrived… they upgraded me at no charge because of my poor experience at the Courtyard Marriott... and probably soaking welt clothes/luggage. 🤣 I couldn’t have gotten a better nights sleep. Someone there is a professional snacker, they had a pretty good variety of sweet/salty/sour treats! I will never stay anywhere else if the need arises again! Thank you again Holiday Inn Express - Landmark Blvd / Addison, Texas Sincerely… a previously exhausted and frustrated nurse/dancer/fitness instructor/model - explains the photo… 🤣 whom had been teaching and working all day, and was OVER IT ALL. 😍💙

The staff were extremely nice and helpful. Every morning we were greeted upon entering the breakfast area.

The staff was fantastic and very helpful.

I was pleasantly surprised at how clean the hotel was. I know how housekeeping typically cleans only the areas people see or touches the most, but I go back and clean it myself. I went through that room with disinfectant wipes and did not have hardly anything on it. This is the first time this has happened. The beds were comfortable. Facilities were modern and updated. This by far exceeded my expectations.

The cleanliness of the facility was my biggest concern I loved it and the staff was cool